Terms & Conditions

Website usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Group Partners’  relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘ Group Partners’  ‘ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 109 Farringdon Road,  London EC1R 3BW. Our company registration number is 04120486, registered in England & Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, then  some personal information may be stored by us for statistical purposes. This is fully covered our Business privacy policy.
  • Group Partners does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials   found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Group Partners  prior written consent
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Copyright notice 

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Group Partners Ltd . The collective work includes works that are licensed to Group Partners Ltd, (Group Partners Ltd) (copyright 2000). ALL RIGHTS RESERVED.

Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited other than the following:

  • Permission is granted to electronically download, copy and print hard copy of portions of this site for the sole purpose of placing an order with Group Partners Ltd or purchasing Group Partners Ltd products.
  • All purchased product/s are  offered to you under a limited license and does not constitute transferring the ownership of our proprietary  Intellectual Property.
  • The limited license does not permit you to incorporate any material from this web site in any other work, publications or web site either of your own or belonging to any third party.
  • The license entitles you to access the information on our website  regarding your purchased product for a period of one year.
  • The number of downloads are restricted to three to allow for any difficulties encountered  with your hardware or  hardware replacements.
  • Your right to downloads will remain open for a period of three months from the date of purchase. After three months it will be at the owners discretion to grant subsequent rights to download upon written request explaining the need.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Group Partners Ltd.

You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Group Partners Ltd used in the site are trademarks or registered trademarks of Group Partners Ltd

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Group Partners Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Group Partners Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Group Partners Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.. 
Notice

Group Partners Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Group Partners Ltd.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of United Kingdom  without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Group Partners Ltd products) shall be in the courts London, United Kingdom.

Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Group Partners Ltd products) must be commenced within one (1) month after the claim or cause of action arises. Group Partners Ltd’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Group Partners Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.

Limitation of Liability

Group Partners Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Group Partners Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or   exclusion may not apply to you.

Typographical Errors

In the event that a Group Partners Ltd product is mistakenly listed at an incorrect price, Group Partners Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Group Partners Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed  and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Group Partners Ltd shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Group Partners Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Group Partners Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Group Partners Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Group Partners Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, Group Partners Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Group Partners Ltd in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Group Partners Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Business privacy policy 

This privacy policy sets out how Group Partners  uses and protects any information that you give Group Partners  when you use this website.

Group Partners   is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Group Partners   may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2012.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and  to personalise your online experience when you return or provide you access to your registration information.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways:

  1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Privacy@grouppartners.net.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact   Group Partners at Privacy@grouppartners.net.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Business Sales Only

These sale conditions apply to all sales of goods by us to businesses through our web site, and shall apply to any orders you submit through our web site.  When you submit an order through the business part of our site then you are undertaking that you are purchasing for business purposes, and not as a consumer.

Definition 

In these sale conditions: the contract is the contract which incorporates these sale conditions; the contract documents are these sale conditions, the web pages through which you ordered the goods, the descriptions and specifications of the goods on our web site, and our e-mails to you acknowledging and/or accepting your order; the delivery charges means the delivery charges for your order stated in the ordering web pages and any order confirmation e-mail we send to you; the delivery address means the delivery address you provided to us in your account or as stated in the ordering web pages; the goods mean the goods you are purchasing under the contract; the price means the price of the goods as stated in the ordering web pages and any order confirmation e-mail we send to you; the ordering web pages comprise your shopping trolley and the checkout and other ordering pages generated by our web site and sent to your browser’s specific to your orders; you and your means the person purchasing the goods from us; we, us, our and Group Partners  Limited; the web site means our web site through which you ordered the goods; and working or business day means Monday to Friday except bank or other public holidays

How the contract is made 

Your order

Your order to us is your offer to purchase the goods on these sale conditions, subject to our acceptance. You are entitled to withdraw your offer at any time up to moment that we accept it.

Acceptance of your order

Your order is accepted, and the contract is made, when you start downloading the digital part of the product  or otherwise confirming receipt of your order.

Declining your order

If we decline your order for any reason we will normally e-mail or telephone you to inform you, and give you our reasons. We will not normally accept any order until we have received pre-payment in full of the price, delivery charges, VAT and other amounts payable in respect of the order.

Sale and purchase

On acceptance of your order, we agree to sell to you and you agree to purchase from us the goods specified in the contract documents.

Description

The goods will be as specified in the ordering web pages. We will also not be responsible for minor variations in specification of materials (Roger & Pens), and no such minor variation shall entitle you to rescind the contract, reject the goods or be the subject of any claim against us.

Charges and vat

You agree to pay the price, delivery charges and any protection plus or other charges stated in the ordering web pages, in accordance with the terms of the contract. The price, delivery charges and all other amounts payable under the contract are exclusive of value added tax which we may charge in addition at the rate applicable from time to time and which shall be payable at the same time as the amount on which it is charged.

Payment terms

Payment of the price, delivery charges if applicable, and all other fees and amounts must be made with your order. Credit facility is not available. You must make all payments in full .

Payment Methods

We accept payment by MasterCard, Visa, Solo, Switch, and American Express, and such other cards as may be stated on our web site from time to time. Payment is deducted when we process your order.

Delivery

Delivery will be in two stages if both the products are bought. The digital part can be downloaded instantly. The materials will be despatched within 48 hours after the payment has cleared to the address provided by you in the ordering web pages. If no address was selected, then delivery will be to the address at which your payment card is registered, or to any other address you have provided. Please note that we only deliver to premises located in the United Kingdom (including Northern Ireland). For delivery abroad please contact us for special  delivery prices.

Delivery Days

We only deliver on working days, being Monday to Friday, excluding public and bank holidays, within the working hours specified on our web site (or if not specified, between 8am and 6pm). Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery.

Delivery Timescales

We will use reasonable efforts to deliver the material goods within the delivery timescales stated in the ordering web pages, or our standard delivery timescales stated on our web site, if a specific timescale has not been stated in the ordering web pages. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. If we do not make a delivery date and we fail to deliver within a further 30 days, then you may cancel the contract and obtain a refund of any amounts you have paid under the contract. This shall be our sole liability and your sole remedy for late or non-delivery.

Failure to Download or Receive the Material Goods  

Please contact us via the website link for failure to download digital product.

For material goods, if  delivery is attempted within our stated delivery hours and you are not present to collect the goods or you unreasonably refuse to take delivery of the goods, then we may charge you our reasonable costs of returning the goods to our London address , our reasonable costs of storage, and our reasonable charge for re-delivering the goods at another time. We will give you the option of collecting the goods from our London address   or requesting further delivery attempts (at reasonable charge). We will store the goods for a maximum of 2 months, after which we may sell the goods and account to you for the proceeds less our reasonable storage costs.

Delivery Note

All deliveries for materials must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your goods, as this will be important if you are returning the goods later on.

Inspection on delivery

When you receive the material goods you should immediately inspect them for damage and faults. And you should inform us within 10 working days of receipt of the goods if you consider that the goods are faulty or damaged, otherwise the goods will be considered to have been correctly delivered, free from damage or faults and in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods.

Cancellation Right 

The above right of cancellation does not apply to  digital product, where the item has been downloaded. It only applies to materials goods.

Your right to cancel

To enable you to have a reasonable opportunity to try out the material goods, we give you the right to cancel the contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 7 days after the day you received the material goods. We reserve the right to refuse a cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to evaluate the goods).

How do I cancel?

If you wish to exercise your right to cancel the material goods, then you can do this by one of the following methods:

1.  Emailing us at customersupport@grouppartners.net, quoting your order reference number;

2.  Telephoning us on +44 207 925 2111, with your order reference number to hand

3.  The goods must be in original conditions, original packaging  and unused, otherwise we retain the rights to refuse cancellation

When do I receive my refund?

If you decide to cancel the materials order, we will refund you within 30 days of the date that you cancel, or if later,  within 30 days of return of the goods to us, less any direct costs in recovering the goods.

Force  majeure

We shall not be liable to you for non-performance or late performance of the contract due to any matter beyond our reasonable control, including (without limitation) war, threat of war, terrorism, riot, civil commotion, public demonstration, blockade, or sabotage, the act of any government, government authority or legislature, industrial action (including our own employees), lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting our carriers, sub-contractors or suppliers. If any such events mean that we have insufficient stocks or supplies to meet all of our contracts with you and other customers, we may decide in our sole discretion which contract to fulfil.

General

The contract documents constitute the entire agreement between you and us for the sale and purchase of the goods. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the contract documents. Any variation or alteration to the sale conditions shall only be binding upon us if made in writing and signed by a director of  Group Partners Ltd.